ek22 Terms and Conditions

These terms and conditions ("Terms") govern the use of the ek22 platform and all related services. By visiting the ek22 website (https://ek22.cam), creating an account, or using any service, you agree to fully comply with these Terms.

Important Notice: This platform is only for individuals who:

• Are at least 21 years of age — for 21+ only.
• Have the legal right to participate in online betting activities in the jurisdiction where they reside.
• Are participating personally and not on behalf of others or for commercial purposes.
• Have read and understood these Terms in full.

1.1 — Definitions

In these Terms, the following words carry the meanings set out below:

• "Platform" — the ek22 website, mobile site, and all related services.
• "User" or "You" — any person who has registered on the platform or is using the services.
• "Account" — a user's registered profile on the ek22 platform.
• "Balance" — the amount of funds held in a user's account (in Taka / BDT).
• "Bonus" — promotional credits or offers provided by ek22.

2.1 — Registration Terms

To open an account on the ek22 platform, you must provide accurate, complete, and up-to-date information. Providing false or misleading information may result in account cancellation and forfeiture of balance.

• Only one account per person is permitted. If the same person opens a second account, both accounts will be deactivated.
• The mobile number and email provided at registration must be verified.
• You are solely responsible for keeping your account login credentials confidential.
• Allowing anyone else to use your account is prohibited.

2.2 — Age Verification and Identity Confirmation

ek22 reserves the right to verify your identity at any time. A national identity card (NID), passport, or other government-issued document may be requested for verification. Withdrawals may be held until verification is complete.

2.3 — Account Closure and Suspension

ek22 reserves the right to suspend or close an account in the following circumstances:

• A breach of these Terms occurs.
• Fraud or fraudulent activity is suspected.
• Bonus abuse is detected.
• Evidence of operating multiple accounts is found.
• A self-exclusion request is made (under responsible gaming).

3.1 — Deposit Terms

The following payment methods are currently accepted for depositing funds on the ek22 platform:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Bank Transfer — Direct bank transfer

Minimum deposit amount: ৳200 (for each method). Deposited funds are generally reflected in the account instantly. If there is a delay, please contact the support team.

3.2 — Withdrawal Terms

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally completed within 10 to 45 minutes.
• Withdrawals must be made using the same payment method used for the deposit.
• The withdrawal process may be delayed if identity verification has not been completed.
• Additional verification may be required for unusual transactions.
• ek22 reserves the right to hold or cancel a withdrawal for security reasons.

3.3 — Transaction Responsibility

The user is solely responsible for all transactions made on the account. There is no guarantee that funds sent to incorrect details can be recovered. Report any suspicious transaction immediately through 24/7 live chat support.

4.1 — Welcome Bonus

New registrants on ek22 can receive a 200% bonus on their first deposit, up to ৳8,000. Claiming this bonus means the following conditions apply:

• Wagering requirement: 20x. This means the bonus funds must be wagered 20 times before a withdrawal can be made.
• The bonus applies to the first deposit only and can be received once per account.
• There is a set time limit to complete the wagering requirement — it must be met within the time stated in the applicable bonus offer.
• Some game categories may not contribute fully toward wagering requirements during a bonus period.

4.2 — General Bonus Rules

• Bonus funds and cash are managed separately. Any unused portion of a bonus may be forfeited at the time of withdrawal.
• Multiple bonuses cannot be claimed at the same time unless stated otherwise in the promotion terms.
• Bonus abuse (such as claiming bonuses using multiple accounts) may result in account cancellation.
• ek22 reserves the right to change, suspend, or cancel bonus terms at any time.
• Each promotion may have its own terms, which will be detailed on the relevant offer page.

4.3 — VIP Program

The ek22 VIP Program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. A weekly cashback applies at each level — Bronze up to 0.2%, Silver 0.4%, Gold 0.6%, Platinum 0.8%, and Diamond up to 1.0% weekly cashback. Eligibility to move to a higher level depends on activity on the platform and is determined by ek22.

5.1 — General Gaming Terms

All gaming activity on the ek22 platform is governed by the following conditions:

• A bet that has been placed cannot be cancelled unless a technical error is proven.
• The outcome of an incomplete game due to network disconnection will be determined based on server logs.
• Any discrepancy in game results must be reported to the support team within 48 hours.
• Exploiting software or game process errors is strictly prohibited.
• ek22 reserves the right to recover incorrect payouts caused by technical errors.

5.2 — Prohibited Activities

The following activities are completely prohibited on the ek22 platform:

• Fraud, cheating, or hacking attempts.
• Bonus arbitrage or bonus hunting.
• Use of automated software, bots, or scripts.
• Playing on behalf of a third party or using their funds.
• Using the platform for money laundering.
• Colluding with other users to manipulate betting outcomes.

Violation of these prohibitions will result in immediate account closure, forfeiture of balance, and legal action where applicable.

5.3 — Special Sports Betting Conditions

Special conditions applicable to all sports betting including cricket, football, and kabaddi:

• Match results will be determined based on announcements from the official governing body (ICC, FIFA, etc.).
• Settlement of abandoned or suspended matches mid-way will follow the rules of the relevant sport.
• Odds shown in live betting may change at any moment; the odds at the time the bet is accepted are final.

6.1 — Security Measures

ek22 uses SSL encryption technology to keep your personal and financial information secure. Our server and database security protocols follow industry standards.

6.2 — Use of Personal Information

The information you provide will be used only for account management, identity verification, and service improvement. For more details, please read our Privacy Policy.

• Your information will not be sold to third parties.
• Information may be provided to authorities where there is a legal obligation to do so.
• You can send a request to correct or delete your information to [email protected].

7.1 — Responsible Gaming Commitment

ek22 is firmly committed to responsible gaming. We provide users with the following tools:

• Setting daily, weekly, or monthly deposit limits.
• Setting loss limits.
• Self-Exclusion for a set period of time.
• Temporarily pausing the account (Cool-off Period).
• Reality check — regular reminders of how long you have been playing.

To activate these features, contact 24/7 live chat or visit our Responsible Gaming page.

7.2 — Minor Protection

ek22 is committed to preventing underage gambling. This platform is for users aged 21 and above only. It is also your responsibility to ensure that minors cannot access this site on your device.

8.1 — Limitation of Liability

ek22 will not be held responsible for the following:

• Losses caused by network outages or internet connection issues.
• Financial losses resulting from your own gaming decisions.
• Issues arising from third-party software or services.
• Unexpected server downtime or unavailability during maintenance.

8.2 — Changes to Terms

ek22 reserves the right to modify these terms at any time. For significant changes, registered users will be notified by email or through the platform. Continued use of the platform after updated terms are published will be considered your acceptance of the new terms.

8.3 — Account Closure Process

You may close your ek22 account at any time. To do so, send a request via 24/7 live chat support or to [email protected]. You will be given the opportunity to withdraw your balance before the account is closed, however any active bonuses will be forfeited.

8.4 — Contact & Dispute Resolution

For any complaints or disputes, please contact our support team first. We strive to resolve every complaint fairly and promptly.

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

When submitting a complaint by email, please include your account number, a description of the issue, and the relevant date and time.