ek22 Privacy Policy

1. Introduction and Overview

ek22 ("we", "us", or "platform") is a trusted online betting and casino service provider in Bangladesh. Protecting the privacy of users on our website ek22.cam is one of our core responsibilities.

This Privacy Policy ("Policy") describes what types of personal information ek22 collects from users of its platform ("you" or "user"), how that information is processed, and how it is kept secure. This policy applies to visiting our website, registering an account, making financial transactions, and using all of our services.

By using ek22's services, you are considered to have acknowledged and accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services or contact us.

We reserve the right to update this privacy policy as needed. For any significant changes, we will post a notice on our website or inform you by email at your registered address. If you continue using the platform after changes are made, you are considered to have accepted the updated policy.

2. What Information We Collect

ek22 only collects information that is necessary to provide our services. The information we collect falls into the following categories:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — confirming 21+ age)
• National ID or passport number (where required)
• Email address
• Mobile number

2.2 Financial Information

• bKash / Nagad / Rocket account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and times

2.3 Technical Information

• IP address and device identity
• Browser type and operating system
• Cookies and session data
• Login time and duration
• Click and navigation patterns on the platform

2.4 Gaming Activity Information

• Bet history and amounts
• Win and loss records
• Bonus usage history
• Preferred games and categories

3. Purpose of Using Your Information

ek22 uses collected information for lawful and specific purposes. The main purposes for which we use your information are described below:

3.1 Account Management

We use identity information to register, verify, and manage your account. It is also used to ensure login security and prevent unauthorized access.

3.2 Processing Financial Transactions

Financial information is used to process your deposit and withdrawal requests, verify transaction accuracy, and prevent financial fraud.

3.3 Ensuring Responsible Gaming

By analyzing gaming activity data, we support users who may be at risk of problem gambling and enforce responsible gaming limits.

3.4 Improving Service Quality

By analyzing technical and usage data, we continuously improve the platform's functionality, speed, and user experience.

3.5 Providing Customer Support

When you contact our 24/7 live chat support or reach us by email, your account information is used to provide fast and effective assistance.

3.6 Legal and Regulatory Compliance

Information is retained to meet applicable legal obligations, comply with anti-money laundering (AML) rules, and resolve any disputes.

4. Sharing and Disclosure of Information

ek22 does not sell your personal information to third parties or rent it out for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Certain trusted third parties (such as payment processors, technology providers, and security services) that help operate our services may have access to limited information about you. These partners may only process data according to our instructions, and we have strict confidentiality agreements with them.

4.2 Legal Obligations

We may be required to provide information in response to a court order, legal process, or a valid request from a government authority.

4.3 Fraud and Abuse Prevention

Information may be shared with relevant authorities to investigate fraudulent activity, account hacking, or other misuse.

4.4 Business Restructuring

In the event of a merger, acquisition, or transfer of assets involving ek22, user information may be transferred to the new entity. However, the new entity will be required to comply with the terms of this privacy policy.

5. Cookies and Tracking Technologies

ek22 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — maintaining login sessions, storing security tokens, and remembering your preferred language and settings. Disabling these cookies will prevent the platform from working properly.

5.2 Functionality Cookies

These cookies are used to store your preferred game categories, display settings, and other personalized experience preferences.

5.3 Analytics Cookies

Anonymized data is collected to analyze platform traffic patterns, popular pages, and user behavior. No individual can be identified from this data.

You can control cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some ek22 services to not work properly.

6. Data Security Measures

ek22 applies industry-standard technical and administrative measures to protect your personal information. The key components of our security infrastructure are described below:

• SSL Encryption: Our entire website is protected by SSL/TLS encryption. All data exchanged between your browser and our servers is transmitted in encrypted form.
• Two-Factor Authentication: Two-factor verification is in place to protect your account.
• Secure Payment Gateway: All financial transactions are completed through secure, verified payment channels.
• Regular Security Audits: Our systems undergo regular security testing.
• Limited Access: Only staff members who need access to user data are permitted to access it.
• Data Minimization: Only the minimum information necessary to provide services is collected.

Even so, it is not possible to guarantee 100% security on the internet. If you believe any unauthorized activity has occurred on your account, notify our support team immediately.

7. Data Retention Period

ek22 does not retain your personal information for longer than necessary. We follow the principles below when determining how long to keep data:

7.1 Active Accounts

While your account is active, we retain all of your information. This data is essential for you to receive our services.

7.2 After Account Closure

Even after your account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, and fraud prevention purposes.

7.3 Financial Transaction Records

Financial transaction records may be retained for an extended period as required by law. This retention is carried out in accordance with applicable laws and regulations in Bangladesh.

8. User Rights

As a user of the ek22 platform, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of the information we have stored.

8.2 Right to Correction

If any of your information is incorrect or out of date, you may request that it be corrected or updated. We will make corrections within a reasonable time.

8.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, complete deletion may not be possible if legal obligations exist or if there is an ongoing dispute.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted — for example, while the accuracy of the information is being challenged.

8.5 Filing a Complaint

If you have any complaint about how your information is processed, contact us directly. We take all complaints seriously and respond within a reasonable time.

To exercise any of the rights above, contact us by email or via live chat.

9. Privacy of Minors

ek22's services are for people aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.

An age verification process takes place at the time of registration. If we become aware that a minor has registered on our platform, that account and all associated information will be deleted immediately.

If you are a parent or guardian and believe that your child or a dependent has registered on our platform, please notify our support team immediately.

10. Third-Party Websites and Services

The ek22 platform may include software and services from game providers (such as PG Soft, Pragmatic Play, JILI, Spribe). These third-party providers have their own privacy policies.

ek22 is not responsible for how your information is handled through third-party services. We recommend that you read the privacy policy of the relevant third party.

However, we ensure that all partner organizations contracted with us maintain minimum standards of data protection.

11. International Data Transfers

ek22's servers and infrastructure may be located in various countries. As a result, your information may be transferred to and stored outside of Bangladesh.

For such transfers, we ensure that your information is covered by protections consistent with this privacy policy and that applicable legal requirements are met.

12. Policy Changes and Updates

ek22 reserves the right to change this privacy policy as needed. Changes will be communicated in the following ways:

• Updates will be published on this page of the website with the updated date noted
• For significant changes, a notification will be sent to your registered email address
• You may also be notified through a pop-up notice at login

If you continue using ek22 after changes are made, you are considered to have accepted the updated privacy policy. Always check the latest version of this page.