Responsible Gaming at ek22 — stay safe, enjoy the fun
ek22 believes that betting should be a form of entertainment, not a source of problems. Our responsible gaming tools and guidelines will keep you in control at all times.
What is responsible betting and why does it matter?
At ek22 we believe that online betting and casino gaming can be a fun and enjoyable experience — when approached with the right mindset and awareness. Responsible gaming means knowing your limits, playing for entertainment, and never chasing losses with bigger bets.
Our platform is for individuals aged 21 and above only. We strictly prohibit participation by minors and advise parents to use appropriate parental control tools to keep their children away from this platform.
Betting should be a long-term enjoyable experience. If you ever feel that gaming is becoming a habit or creating financial pressure, contact our support team right away. Our 24/7 live chat support in Bengali is always here for you.
Safety and protection tools
Set deposit limits
Set a daily, weekly, or monthly deposit limit on your account. Once a limit is set it takes effect immediately. Raising a limit requires a waiting period, but lowering a limit takes effect immediately. This ensures you play within your budget.
Self-exclusion
If you feel you need a break from betting, you can use the self-exclusion feature. It can keep your account closed from 6 months up to permanently. During this period you will not be able to participate in any betting or casino games.
Time-out and breaks
Take a temporary time-out from 24 hours up to 6 weeks. During this time your account will be temporarily inactive and no login or betting will be possible. Taking a short break is sometimes the key to long-term wellbeing.
Bet limit control
Set a maximum bet amount for each session. You can protect yourself from placing bets beyond a set amount. This tool helps maintain financial awareness and reduce the risk of losing too much.
Minor protection
ek22 strictly follows a 21+ age policy. Age is verified at registration. Parents are advised to install parental control software on their devices so that minors cannot access online gaming sites.
24/7 support service
Our Bengali-speaking live chat support team is with you seven days a week, day and night. If you ever feel betting is becoming a problem, speak with us right away — we are ready to assist you confidentially.
Warning signs of problem gambling
Most people enjoy betting responsibly. However, in some cases gaming can become a problem. If you notice the following signs in yourself, it is time to seek help:
Warning signs
- Betting more to recover money you have lost
- Betting with money needed for essential expenses (rent, food, bills)
- Hiding your betting habit from family or friends
- Trying to stop betting but failing
- Work, studies, or relationships being harmed because of gaming
- Feeling restless or anxious when not betting
- Taking loans or selling assets to place bets
- Lying about how long or how much you bet
If these signs appear in you or someone close to you, contact our live chat immediately or send an email to [email protected].
4 steps to help yourself
Set limits
Go to "Responsible Gaming" settings in your account and set deposit and bet limits. This is the most effective step to protect yourself from going beyond your budget.
Take a break
If you feel you are playing too much, use the time-out feature right away. Taking a break from one day to several weeks keeps the mind fresh and restores the right perspective.
Contact support
Talk to our 24/7 Bengali live chat support. Your problem will be heard in complete confidence. Self-exclusion or a long-term break can be arranged if needed.
Seek professional help
If the problem is serious, see a mental health professional or counsellor. ek22 places your wellbeing above all else — above the platform's revenue.
Details of our protection tools
All responsible gaming tools at ek22 are easily accessible to every player. There is no fee to use them and they can be activated at any time.
- Daily deposit limit: Set the maximum amount you deposit each day — takes effect immediately.
- Weekly deposit limit: Set a fixed upper limit on your total deposits for the week.
- Monthly deposit limit: Set a monthly limit to keep your monthly budget under control.
- Session time limit: Set how long you play in one session — automatic logout when the limit is reached.
- Reality check message: A message appears after a set time — a reminder of how long you have been playing.
- Temporary time-out: Keep your account temporarily closed from 24 hours up to 6 weeks.
- Permanent self-exclusion: Request a long-term or permanent closure of your account.
- Account history: View all your betting and deposit history — for full transparency.
21+ age verification policy
ek22 firmly believes that online betting is entertainment for adults only. Our age verification policy is very strict:
At registration: All new players must confirm their age. Registering with false information will result in a permanent account closure and a full refund of all deposits.
Verification process: Age may be verified using a national identity card or birth registration certificate if required.
Advice for parents: Use password protection on your device and install parental control software to block online gaming sites.
Report: If you become aware of a minor's account, notify us immediately at [email protected].
Our minimum deposit is ৳200 and minimum withdrawal is ৳800. Withdrawals are generally completed within 10-45 minutes.
Frequently asked questions about responsible gaming
Need help? We are always here for you
Play responsibly and enjoy yourself. Talk to us if you need to, or learn more about our platform.